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iPhone 3G: How To Reduce Dropped Calls

25 August 2009 16 Comments

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If you are experiencing dropped calls on your iPhone after updating to latest 3.0 including baseband update then you are not alone.  Although Apple and AT&T have been improving the services, dropped calls are still a reality.

The following steps may help to reduce dropped calls

1) Use Field Test mode present in the iPhone to determine the signal reception levels: To determine this, activate the Phone application, bring up the keypad, type in *3001#12345#* and press the Call button. This brings up the Field Test main menu. Note that you should see the signal strength bars in the upper left corner of the screen replaced with a number indicating the strength of the signal in decibels. The signal strength is indicated as a negative number, and the lower the number, the better. For example, the -75 shown is better than a -99. A signal strength between -60 and -80 is considered as good reception.
You can use this feature to determine where the best reception is at any location. If you’re having problems with dropped calls, favor those locations.

2) Turn off 3G to improve phone performance: Turning off the 3G in an area with poor reception always helps in getting better reception. Better keep 3G turned off most of the time and turn it on only when you intend to browse the Web or download an app from the iTunes App Store.

3) Use wired headset: Using a wired headset can improve signal strength as the cable coming from the headset also acts as an extension to the internal antenna.

4) Hold your iPhone at top: The antennas for the iPhone are located in the bottom of the device. If you wrap your hand around the lower part of the phone, you can degrade the signal slightly. Holding iPhone near or at the top can make a huge difference at places with weak signal strength.

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Tags: iphone 3.0 update, iphone dropped calls, turn off 3g, weak signal

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16 Comments »

  • tavar said:

    Thankyou good reading and i will try if it works

  • shakir said:

    Now ATT is offering MMS with such poor networking setup

  • alan said:

    Or you could switch to Verizon.

    Droid.

  • Eric said:

    Thanks for the advice, but I expect more from At&t. They charge a hell of alot more than other carriers for what is suppossed to be “The best service”. So my question is why am I paying all of this money? When my contract is up I will definetly be moving on.

  • Jim said:

    I get a kick out of the fact that the only way to get good phone reception on the iPhone 3G is to turn of the only application that is part of its name. How can Apple & AT&T advertise the “iPhone 3G”, but then tell you to turn off the 3G to prevent dropped calls. If this isn’t fixed by the time my contract expires, I’m moving on to greener pastures.

  • Monica said:

    Dropped calls, AT&T tech support told me it was fixed, they asked me to call back next day to report problems. (yeah right!), I hung up and called them right back.

    Diff tech support tried again. I can dial, but will drop my calls.

    They asked me to download the latest 3.12 from iTunes. But when I plug my ph to the PC, ITunes will not pop up.

    3rd attempt, this time they said to go to Apple store. Apple store says its AT&T fault for droppped calls– AT&T says Apple needs to fix the glitch with iTunes so I can dwnld and they (AT&T) troubleshoot with updated software….

    all this runnig around, my invoice is due. AT&T wants their money or I will get disconnected? Pay for what service????

  • Justin said:

    Why do you all worry about their contract? The countract has two parts. You agree to pay, they agree to provide service. They are not providing the service they advertise and agree to. You have no obligation to continue if they cannot fix their problems.

  • Jaime said:

    iPhone 3G is simply the best phone that i have owned. It is very stylish and its nice features. I also own an N97 but i like the iphone.

  • JJ said:

    Here is the solution for dropped calls on iPhone 3gs:

    Go to Settings -> General -> scroll all the way down to Reset -> Reset Network Settings (if you have your iPhone password protected, it will ask you to type in the passcode) -> click Okay (or whatever it says to continue (I don’t remember exactly what it said when I did it) and you are done! Voila!

  • Caitlin said:

    last year me and my brother bought an iPhone 3G. it is a great phone with lots of functionality and great styling too.

  • Deadcellzones said:

    Great picture. But your kidding right with your advice?

  • iphone said:

    I tried to repeat the above steps but unfortunately it do not work for me, am I dooing anything wrong?

  • dan reill said:

    Apple just replaced my 3G because of a 60%+ call drop rate…. I called ATT and they said the signal should be strong where I live.. I ran the field test – with and without 3G. Without 3G was -95/100, with was -107 and above… neither good. I live in central Denver.

    I will be moving to another phone and cancel the 3G Iphone and use it like an ITouch. At least it will be good for watching movies on planes, but it sucks as phone – just plain bad. ..Apple should have stuck with what it knows, not something it cannot do. How about the I-AlmostPhone, but will drop 6 out of 10 calls?

  • iphone 3gs said:

    I used a unlcoking software to unlock my phone since I was not satisfied with my operator after that I noticed there was an increase in call drop rate. Any one knows a good unlocking softwar?

  • Dave said:

    I have the 3GS and never a dropped call, i do live in sweden, i think its not the phone its your crappy over paid, fat cat operator AT&T….

  • john said:

    It’s the jailbreak. I restored my phone and had to upgrade to Apple’s 3.1.3 firm and it seems to be working now. I loaded up so many apps on my phone after jailbreaking it that it could only have been one app causing the problem. I don’t have any push notifications activated.

    I AM NOT turning of 3G on my phone to get it to work. That is just plain stupid.

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